will this break me out? i have combination skin
is the medium closer to a 6 or an 8
hi! ordered friday, any idea when it ships
can i still get this before the 24th
do you ship to canada and are there duties
Foyer Works builds and runs the support agent for Shopify brands doing $1M to $5M. It resolves order status, shipping, returns and sizing on its own, catches the pre-purchase questions before the customer closes the tab, and hands you everything else with the full conversation attached.
Order status and return policy questions are annoying, but they are cheap. Deflecting half of them saves you a few hundred dollars a month.
The expensive ones never become tickets at all. Will this fit me. Is it safe for sensitive skin. Will it arrive before the 24th. Those people are at the checkout with a card in hand, and when nobody answers within a couple of minutes they close the tab. They do not email you. They never appear in your helpdesk. You have no idea they were there.
That is the number we instrument before launch and the number we report on every month.
It does not just clear tickets. It sells and it guides, on your store, around the clock.
Resolves order status, shipping, returns, sizing and the rest of your tier one queue on its own, and hands you the rest with the full conversation attached.
Answers the pre-purchase questions that decide a cart, so the shopper at checkout gets an answer in seconds instead of closing the tab.
Helps a shopper find the right item and understand it, in your brand's voice, the way your best salesperson on the floor would.
Live within days, not weeks. About an hour of your time up front, then it goes live the day you approve it.
Product pages, FAQ, shipping and returns policy, and an export of your last few hundred tickets. It answers from your material only. When it does not know, it says so instead of inventing something.
Shopify order lookup, so "where is my order" gets an actual answer. Handoff into Gorgias, Zendesk, Intercom or Shopify Inbox. Captured contacts pushed to Klaviyo with the conversation as context.
Monthly tuning against every question it got wrong or could not answer, plus knowledge base updates for new products, promos and policy changes. You get a report, not a login you never open.
The same ones your inbox sees every night, in the words your customers actually use. Green is handled on its own. Hollow is passed to you, with the full chat attached.
Discovery and intake. Knowledge base built from your site, policies and ticket history. Forty to sixty tested question and answer pairs written against real customer language. Shopify order lookup connected. Escalation rules and helpdesk handoff configured. Tone matched to your brand and approved by you before launch. Two rounds of revisions.
| Conversations per month | Monthly |
|---|---|
| Under 400 | $500 |
| 400 to 1,000 | $700 |
| 1,000 to 2,500 | $900 |
| Above 2,500 | Let's talk |
Includes all platform and hosting costs, monthly tuning, knowledge base updates and reporting. Ninety day initial term, then month to month. No annual lock. Your knowledge base is yours and you can export it any time, including the day you leave.
You can, and plenty of brands do fine that way. The work is not the install. It is writing answers in your voice, testing them against how customers actually phrase things, wiring order lookup, setting escalation rules so it does not confidently answer something it should not, and then tuning it every month as products and policies change. That is about thirty hours up front and a few hours a month forever. If you have those hours, do it yourself.
Those are platforms you license, configure and maintain. Fin bills around $0.99 per resolution on top of seats, so 400 resolutions a month is roughly $400 before anyone has built or maintained anything. We are a flat fee that includes the platform, the build and the ongoing work, and we are not tied to one vendor, so if something better comes along we move you to it.
Order status, shipping timelines, returns and exchanges, sizing and fit, ingredients and materials, discount codes, stock availability, care instructions. Typically forty to sixty percent of tier one volume, depending on how good your existing content is.
It says so and hands off to a human with the full conversation attached. It does not guess. Every unanswered question is logged and reviewed in the monthly tuning pass, which is where a lot of the value actually sits.
We match it to your existing copy and you approve the tone before launch. If it reads wrong, that is a revision, not a limitation.
Conversation transcripts and any contact details a customer volunteers during a chat. Stored on US infrastructure. It never touches payment information. We will send you a data processing addendum before you sign rather than after you ask for one.
It answers only from content you approved, and anything outside that scope is escalated rather than answered. We review misanswers monthly and we tell you when one happens instead of waiting for you to find it.
We take a baseline before launch: ticket volume, first response time, and conversion rate on the pages the agent will sit on. After launch you get deflection rate, conversations handled, pre-purchase questions captured, contacts passed to Klaviyo, and top unanswered questions. If the numbers do not move, that is a real conversation and not a renewal.
You should not, on faith. That is why two full builds are free to design partners in exchange for the numbers, and why every claim on this page will either end up with a case study behind it or come down.
Twenty minutes. Bring your ticket volume and your three most repeated questions, and you will leave knowing whether this is worth doing whether or not you hire us.